Returns Policy

Our Commitment

We want you to love your purchase! If you're not completely satisfied, we're here to help.

Eligibility for Returns

• You may return items within 30 days of receiving your order.
• Items must be unused, in original condition, and in the original packaging.
• Proof of purchase (e.g., order number or receipt) is required for all returns.

Non-Returnable Items

Some items are non-returnable, including:

• Gift cards
• Downloadable software or digital products
• Perishable goods (e.g., food, flowers)
• Custom or made-to-order products

Return Process

1. Contact us at info@clearwateraquatics.co.uk with your order number and reason for return.
2. We’ll provide a return authorisation and instructions.
3. Ship the item(s) back to us using a trackable shipping service.

Please note: Unless the item is faulty or incorrect, return shipping costs are the responsibility of the customer.

Refunds

• Once your return is received and inspected, we’ll notify you of the approval or rejection of your refund.
• Approved refunds will be processed to your original payment method within 5–10 business days.

Exchanges

If you received a defective or damaged item, we’ll gladly replace it. Contact us within 7 days of delivery.

Late or Missing Refunds

If you haven’t received your refund:

• Check your bank account again
• Contact your credit card company or bank (processing times may vary)
• If you've done all of this and still have not received your refund, contact us at info@clearwateraquatics.co.uk

Need Help?

We’re here for you. For questions about returns or refunds, contact us at info@clearwateraquatics.co.uk